Archive | Telecom

Mobile Operators Now Obliged by Court Order to Price Their Services in Lebanese Lira

Beirut’s Court of First Instance, headed by Judge Zulfa Al-Hassan, issued a temporary decision today obliging Alfa and Touch to issue their bills and price all their services (including recharge cards) for the next three months in Lebanese Lira according to the official dollar exchange rate.

This should basically make subscribers’ lives easier until February 2020, and regulate the price of recharge cards since some dealers were overcharging people by selling the cards at higher exchange rates (1,600 and 1700 instead of 1500). It is a good step indeed, but the best solution in my opinion is to stop linking the prices to US dollars and simply setting the prices in Lebanese Lira to avoid all these conversion problems.

You can check the decision details in the below scans.

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Mobile Postpaid Users Soon To Be Deprived of Their Monthly 60 Free Minutes

Minister of Telecommunication Mohamed Choucair announced today that he is considering cancelling the 60 free minutes of local talk-time that postpaid subscriber get every month as part of setting the government budget for 2019.

Minister Choucair made that suggestion based on his own assumption that postpaid subscriber are wealthy people who can afford to pay additional fees on their bills. I’m not making that up as he really explained it to LBCI’s reporter..! Noting that the additional money generated from that move should make up for the decrease in revenue that Touch and Alfa have reported for the year 2018 (a decrease of $200 million from 2017).

Business people usually have a million ways to improve their offerings and their revenues at the same time and I’m sure increasing prices would never be on top of their list. This however doesn’t seem to be the case for Mohamed Choucair who did absolutely nothing for the telecom sector since he was appointed, and this doesn’t only show his lack of experience in the field, but also how desperate is the government to secure additional funds for the upcoming budget which is yet an additional proof of how bad is our monetary situation.

At a time where countries around us are making a progress everyday in the telecom field, we specialize in appointing people who excel at pulling us backwards. Ya3tina l 3afyeh.

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Alfa Telecom Now Supports eSIM on iPhone

Alfa Telecommunications announced two days ago that their network now supports eSIM built into iPhone XS, XS Max, and XR.

For those who don’t know, an eSIM (or electronic SIM) serves the same purpose as that of a physical one, which is to store the data that authenticate your handset to the mobile network. However, in the case of the eSIM, the data are stored into a small chip that is built right into your phone. And in order to activate this eSIM you either download an app by your mobile operator or simply scan a QR code and your phone will be able to connect and make phone calls or use data plans.

So if you are an Alfa subscriber and happen to own one of the new devices with eSIM support, you can head to one of their stores and get a QR code in order to activate a second line on your phone if you need to.

I expect touch to also announce support for eSIM sometime soon since the two operators almost always end up having the same offerings.

photo via Kaspersky Blog.

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Ogero Announces Its Fiber Deployment Timeplan

If you regularly visit Ogero’s website then you probably have noticed that they recently published their plan for deploying the fiber network (FTTX) around Lebanon.

Over the next three years and until min 2021, the time-plan shows that at the end of each quarter a number of areas will start benefiting from the FTTX project. Still, the schedule seems to be subject to change since the exchange office I am connected to was set to be done by Q4 2018 but I noticed today that it was delayed along with several other area till Q2 2019.

I personally can’t wait till my DSL line gets on board the Fiber project because my internet connection speed has been unbearable for almost two years now, and the last time I tried to complain once again to Ogero’s support I got a mediocre argument and funnily enough, they requested that I ask my ISP (IDM) to follow-up on my problem with them instead of me doing it personally. (Because logic!!)

Anyway, you can stay up to date with the time-plan on this link and don’t forget to keep your fingers crosses.

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Touch Now Offers Residential Data Plans at Discounted Prices

Remember how bad was my internet at home? Well it never changed (thank you Ogero), so I eventually switched to using data plans by Touch and Alfa over a 3G router I have and was paying up to ~$100 depending on my usage.

However last week I noticed that touch now has residential internet plans at the following rates:

  • 25GB for $35
  • 50GB for $59
  • 100GB for $109
  • 150GB for $159
  • 250GB for $200

You can check the offers here. Prices are not inclusive of VAT and are definitely better than what you pay for mobile plans (20GB at $46 for example), and they’re of course more expensive than what you get from ISPs but it’s not really fair to compare a mobile operator to an ISP.

The only drawback though is that it seems to be compatible with Touch 4G/4.5G routers only wich cost between $70 and $135, whereas I would have preferred to be given the ability to use my own router. Moreover, I wish they had free traffic quota at night.

Anyway, if you also have problems with your home internet connection, then it’s good to know that plans by Touch are not more affordable now until the DSL infrastructure is hopefully fully upgraded.

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Dual SIM Phones and Mandatory IMEI Registration in Lebanon

Earlier this month the ministry of telecommunication brought back the mandatory IMEI registration as an attempt to keep dealers from smuggling mobile phones into the country without paying any customs duty. In principle, buyers are not required to do anything when buying a legal phone from the local market, but they will of course have to pay the due tax when getting a phone from abroad.

Before this new mechanism became effective, the ministry asked people to insert a SIM card in their old devices in order for the cellular networks to recognize them as “legal” devices in the future. I imagine the majority did it, but some people who use dual SIM phone might have missed to insert a card into their second SIM slot (I know I did!) since each slot has a different IMEI number that should be registered with one of the available networks.

My friend who uses a supposedly legal Sony XZ1 recently tried using a second line in his second SIM slot and received the below SMS from MoT.

Funnily enough, when he contacted 111 to ask about the issue they literally answered “el SIM mish mjamrak” instead of explaining to him that he should have inserted a card into that second slot prior to the first of September. The guy also went to LibanPost to inquire about the fees he should pay in order for his phone to work properly and they had absolutely no idea what should be done in his case!

So in brief, in case you have a dual SIM phone and also forgot about that second slot you have in you device, then you should know it will only function for 90 days when you need it.

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Ogero Super Ultra Fast Speeds – It All Started But When The F*** Will It Be All Done?

When I started facing interruptions with my internet connection last summer, I never expected the problem to persist for a whole year with no solution in sight so far.

Although I am an IDM customer, the problem was attributed to some faulty cables/equipment on Ogero’s side, and the latter claimed they cannot do anything about it until the active cabinets project that was promised in the beginning of 2017 reaches my area. Come to think of it logically, the thing is similar to owning a car with the manufacturer simply refusing to repair it for you because they have a new model coming out next year!

But guess what, more than a year later the situation is even worse with the below poor readings on my modem for more than a week now.

So it’s 2018 and I am getting less than 0.01 Mbps as a download speed.

We have been hearing promises for much better speeds ever since a new director general was appointed at Ogero, and except for the publicity stunts they stage every now and then to show us 100 Mbps speeds around some places in Beirut, I personally haven’t seen any sign of real progress. If anything, my experience shows short sighted vision and a lack of proper planning from their side, I mean how on earth can you cease support on your existing infrastructure when you have hundreds of thousands still connected to it?

Ogero have been trying to change their image for a while now starting with the rebranding work they did, getting more active on social platforms, and getting engaged with so called “influencers”, but nothing will really change it unless they put their words into actions, and until then they will always be regarded as one of the “daweiyir dawleh” that simply work by the “daweiyir dawleh” standards!

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The Scary Case of Ziad Itani

I’ve been reading the recent articles about Ziad Itani and Colonel Suzan El Hajj and I couldn’t believe how fucked up the story is (given it is really true). The whole thing of course can’t but make you wonder how low can some officials get with their corruption and how easily can they actually get away with it!

All Colonel Hajj had to do to get Itani in prison was to fabricate a case accusing him or collaborating with Israel by claiming that the IP address of one of the people he was messaging on Facebook was traced back to Israel. However, this shows a big flaw in the way the ISF and other related governmental institutions work to pursue suspects.

How does tracing work?

When needed, Facebook and other social network websites disclose accounts records to governments to help them identify their owners in the cases where accounts are used with bad intent (check their terms here). The most important info they can provide is basically the IP address related to the suspect account. Governments can then check with their local ISPs in order to identify the identity of the person behind that IP.

In the case of Itani, articles are claiming he was not communicating with anyone in Israel, on the other hand what Hajj did was simply fabricating a false feedback from Facebook reporting that one of the account he was talking to was traced back to Israel. And this is where basically someone fucked up big time by not checking the authenticity of such information! Account records at Facebook CANNOT be forged, so whoever wan handling the investigation was Itani could have easily confirmed the claim by inquiring Facebook again.

It could happen to anyone

The reason Itani was framed for was purely personal. Colonel Hajj thought he was the reason she was ousted from the cyber crime bureau and it was almost the end for him. This means anyone can end up with a similar fate for criticizing some official or a well connected person. And worst of all, the authorities can convince the masses of any case just like they did with Itani.

The media and Radwan Mortada are to blame

The minute Ziad Itani was arrested the whole investigation with him was being leaked to Al Akhbar newspaper through one of their journalists named Radwan Mortada (here and here). Throughout the whole thing that guy was acting like an official spokesperson to the State Security department, and his articles made him sound like he was actually present during the interrogations.

All other media outlets were eventually picking his stories and this played a big role in actually convincing us Ziad Itani was really collaborating with Israel.

What’s next for Ziad Itani?

I don’t know what’s next for him, those who did a bad job authenticating the evidences should know better. Officials promised he will be released on Monday, but who will compensate him for the months he spent in prison? Who will make it up for his wife and little daughter? Who will restore all the damage done to his reputation? And who will erase all the bad articles about him everywhere on the web which will eventually haunt him forever?

What I’m certain of though is that officials elsewhere would be resigning over such scandal instead of capitalizing on it for political gain in the upcoming elections!

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All You Need To Know About The Lebanese General Security Cyber Espionage Campaign

My Facebook and Twitter feeds are infested now with news articles about the cyber espionage campaign dubbed as “Dark Caracal” involving the Lebanese Directorate of General Security, and so far I have seen all kind of comments from people who are oblivious about this revelation to others who now believe that every single Lebanese mobile phone is subject to the espionage campaign. So there you go, everything you need to know about Dark Caracal.

What?

Mobile security firm Lookout, and digital rights group Electronic Frontier Foundation, released a report yesterday attributing a global cyber espionage campaign that they called “Dark Caracal” to the Lebanese Directorate of General Security.

The attack carried out by the hackers apparently seized control of thousands of Android phones from around 21 countries and resulted in stealing hundreds of Gigabytes. Researchers were able to gain access to one of the servers used by the hackers and found that the stolen data included: SMS Messages, Account credentials, WiFi details, Call records, Bookmarks and browsing history, Messaging apps databases (WhatsApp, Telegram…), Contacts, Installed Apps, Personal documents, Images, Voice recordings, and Listing of the phone storage content.

It is worth noting that all attacks targeted Android phones and there was no evidence of targeting iPhones. On the other hand, files stolen from personal computers included full backup images of iPhone mobiles. Moreover, I found it a bit weird that users from neither Israel nor Iran were victims to this campaign.

How?

In terms of hacking, the attackers did not utilize very sophisticated techniques to control the phones, they actually launched several campaigns that consisting of sending phishing links and fake applications to their victims in order to lure them into installing some malicious applications on their mobiles and computers which in turn uploaded their personal data to some remote server controlled by the hackers.

As to how these hackers were busted, the researchers claimed that they spotted several testing devices that were used by the hackers themselves to test their malware, and those devices had one thing in common which was a WiFi network called “Bld3F6”. Upon investigating a little, they were able to identify that this WiFi network was located very close to the General Security building in Mathaf.

When?

The researchers found that the campaign was first launched in 2012 and was still active at the time of publishing their findings.

Are we all compromised?

Certainly not. Some people made it seem like the General Security have super powers now and are able to infiltrate all our devices. If you use trusted WiFi networks, double check each link you see on the web before clicking it, and make sure to install legitimate apps only on your mobile, then you are most probably safe.

Conclusion

I have mixed thoughts about this. Is it ethical to spy on people? Definitely not, but all governments do it anyway, and assuming that the General Security is really tied to this cyber campaign then our government is no different. I’d like to believe that what they’re doing is probably protecting us from terror attacks, but I also value personal privacy and would feel outraged if I knew someone had access to my personal data…

Anyway, if you feel like reading more about Dark Caracal, you can find more details in the 49 pages report prepared by Lookout and Electronic Frontier Foundation here. One thing that I thought the report lacked was more details on how the researchers gained access to the servers utilized by the hackers, otherwise it is quite informative.

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No, You Can’t Lose Your Mobile Credits By Answering a Phone Call

I’ve seen several Facebook posts and even received numerous voice notes on WhatsApp over the last few days warning people from answering phone calls from numbers starting with “+7” or “007”, because they can steal all your credits if you a have a prepaid line or overcharge you in case you’re on a postpaid plan, and even get hold of all the data stored on your phone…

Now I know a thing or two about GSM networks and let me tell you this, THE ABOVE IS ALL WRONG. There’s no way someone can steal your money or phone stored data by simply making you answer a phone call, it is probably possible in movies but this is not how “smartphone hacking” works in real life.

In order to transfer credits to another phone line you should input a special command on your phone or send an SMS I guess. On the other hand, the protocol you phone uses to make a phone call is meant to transport voice data only, so a calling party can never send your phone special commands to execute over a voice call, and is also never able to view or steal your phone data.

However, some people are indeed losing money and it’s because they are sometimes calling back these numbers when noticing a missed call. The reason is simply because these numbers are premium rate numbers so calling them may cost up to $20 or $30 in some countries (same applies for sending an SMS). As for data theft, it is only possible by tricking you into visiting some malicious link or installing a malicious app.

To protect yourself against such incidents just make sure to stick to the following:

  • Never call back a suspicious number.
  • Avoid installing apps from outside Google Play for Android or App Store for iOS.
  • Avoid clicking on links you receive by e-mail or messaging platforms from unknown senders.

So there you go… there’s absolutely no need to panic if you get a call from these numbers, just be careful what you do with your smartphone.

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