Tag Archives | mea

Inside The Middle East Airlines Training and Conference Center

On the way to airport, and just before you reach its entrance, you can’t but notice “The Dome”. This intriguing structure is part of the Middle East Airlines Training and Conference Center, where their staff get most of their training at. And since I have always felt curious to know how would it be like inside such training facility, I simply contacted someone I know there a couple of weeks ago to check if I can visit the center.

A few days later, the the cool people at MEA quickly arranged an appointment for me to tour the facility and I was lucky to be accompanied by one of their engineers, a training manager, and of course a communications officer.

I think people know very little about the things that happen behind the scenes at an airline, so here’s everything I saw at the 43,500 m2 MEA training center.

Flight Training

First things first. When I initially asked MEA to visit their training center I was mostly interested in checking the equipment that help their pilots achieve their flight training, so the tour started by first visiting the available simulators.

MEA currently has a full motion Airbus A320 flight simulator, and two other fixed-base simulators. As you can see below, the full motion simulator gives the same feeling as being inside a real cockpit with the surrounding screens displaying very realistic scenes. It can simulate turbulences and any required weather condition, and once you’re inside you simply feel like you’re in a real flight due to all the movement feedback that the device provides. Training on this simulator counts like flying a real airplane for the pilot and it is the only one of its kind in the middle east, that’s why pilots from other airlines in the region come to Lebanon to train on it.

There’s currently only 1 full motion simulator but the space where it is installed can actually accommodate 3 others. I heard they might soon be getting additional ones but I couldn’t figure out of what model series.

The other two fixed-base simulator are for the Airbus A320 and A330 but they of course don’t feel as real as the one above.

In addition to the simulators, the center has 20 stations for CBT (Computer Based Training) as well as a facility for pilot’s license renewal. As I was informed, pilots should undergo certain tests every 6 months to renew they licence and the MEA has a dedicated accredited facility for that.

Cabin Crew Training

My second stop was at the division where the cabin crew are trained. Again, real airplane models are used with simulators to train the crew on several evacuation scenarios including jumping into an adjacent swimming pool.

The material inside the airplane mockup (photo below) are the same that are used in a regular Airbus, while the windows are in fact screens that can simulate different scenarios like a  fire, cracked window, emergency landing, etc… and according to each situation the crew is trained on a course of action. Note that the pilots get similar training  in order to be able to cope with incidents inside the cockpit.

The Conference Center

Apart from the available training facilities, the building has many conference areas. People are probably familiar with the Riad Salaeh auditorium (also known as The Dome) since it shows in the news every now and then, but there’s also a much larger hall, The Mohammad Al Hout hall, which extends over an area of 680 m2 and has a very large attached kitchen to it in order to serve the events.

The conference zones of the center can host various events and are therefore not for the exclusive use of MEA as they can be rented to any company willing to host an occasion or event.

The same also applies to the training areas since other airlines in the region pay the MEA sometimes to use the center in order to train their staff. Some of the airlines that recently used the facilities are Cyprus Airways, Air India, and Turkish Airlines. So basically the whole center contributes in generating additional income to the MEA.

All in all, I really enjoyed the tour and it felt cool getting exposed to the aviation world with all the info that experts were telling me. More importantly, it was also nice to know that a center of such caliber does exist in Lebanon and serves regional airlines from neighboring countries.

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Middle East Airlines Seals The Deal for 4 Airbus A330-900neo Aircrafts

As part of its wide body fleet renewal, Middle East Airlines has decided to purchase four new and two option Airbus A330-900neo powered by Rolls-Royce Trent 7000 engines due to deliver in 2021. And just today, a contract was signed with Rolls-Royce to provide support for the Trent 7000 engines powering the new fleet.

The contract was signed during the Lebanon-UK Business and Investment Forum in London by MEA Chairman Mohamad El-Hout and Rolls-Royce Chairman Ian Davis in the presence of Prime Minister Saad Hariri and the UK Minister of State for International Development and Minister of State for the Middle East, Alistair Burt.

One of the things I love about Middle East Airlines is that they are always committed to keep their fleet up to date by retiring their old aircrafts once they accomplish 12-13 years of service, and today’s step goes inline with this strategy.

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First Lebanese Pilot Saadeddine Dabbous Passes Away at 92

Two days ago, Captain Saadeddine Dabbous who was the first Lebanese pilot and eventually the first Lebanese ever to fly a Middle East Airlines plane in 1952 passed away at 92 years old leaving behind two proud generations of airline pilots.

Captain Dabbous served Lebanon’s national carrier for around 40 years and his story of becoming a captain is rather interesting since he originally started as an accountant with MEA in 1947. However, two years after that the company aimed to hire Lebanese pilots which motivated Dabbous to sign up for one of the training programs.

Four years later, following the training he attended abroad and after logging 5,000 flight hours as a co-pilot, he made his first flight as a captain from Cairo to Beirut in 1952 and the event got a lot of media attention back then, and he eventually kept serving in his position until his retirement in 1985 and was also honored by the Lebanese presidency for his career. Later on his two sons grew up to become pilots at the Middle East Airlines, and then two of his grandchildren also followed the same path and currently serve as co-pilots with the same airlines.

May his soul rest in peace.

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MEA is Offering Mile Rewards for Online Check-in

I was just checking the MEA website for ticket prices now when I noticed they are currently offering 1,000 bonus miles every time you check-in online using their website or the mobile app!

The offer is valid till September 16th and miles will be credited to your account at the end of the promotion period. I personally always make sure to check-in online because some airlines assign a dedicated bag drop line to those who do and it is usually less crowded that the normal line, moreover you get your papers processed much faster.

So if you are already a member of their Cedar Miles program or that of any of their partners then make sure to not miss the opportunity.

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Hello From Izmir!

If you follow me on Instagram then you probably know I’m currently in Izmir for a digital networking event hosted by Middle East Airlines along with several bloggers and media figures.

The city is quite nice with many attractions and touristic sites around it, and history buffs will certainly enjoy it for the ancient city of Ephesus and the house of virgin Mary which we both have visited. For that I really hope MEA will soon consider establishing a direct line to it at least during the summer to make it more accessible especially for those who are interested in religious tourism.

Aside from bringing media people together, MEA had a few cool announcements to make. First, they are working to expand their fleet and as of 2019 they will receive 15 new aircraft, among which 11 are Airbus 321 and 4 wide body airplanes (either the 330 or 787-9) and they will all be equipped with WIFI onboard. They are also working to complete the expansion of their headquarters which will include a green building, a massive hangar to accommodate their big planes, in addition to a gym, a sport court and most importantly a kindergarten dedicated for their employees.

Chairman Mohamad El Hout also mentioned some hints about the expansion of Beirut Airport and I recommend you check all about it on Gino’s blog who made superb effort gathering a lot of information about it.

I will soon write an article summarizing all the interesting stuff you can see here in Izmir in addition to how you can probably include it in your next trip to Turkey even if you didn’t directly land in its airport.

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Middle East Airlines New Safety Video

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So our national carrier Middle East Airlines seems to have made a new safety video to show on their flights featuring some of Lebanon’s beautiful places like Jeita grotto, the cedars forest, and the Pigeons’ rock.

Making a creative safety video is pretty cool and featuring beautiful sceneries from around Lebanon was a good idea, but what’s with the constant silly dance moves?!

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Direct flights to resume between Lebanon and the US?

According to this article from Al-Akhbar, Mohamad El-Hout (The CEO of MEA) is now working to convince the American authorities to remove the ban on MEA that was imposed in 1985 following the hijacking of a TWA plane at Beirut airport.

Aridi and Hout requested the resumption of air transport relations between Lebanon and the United States. One expert familiar with the issue said, “Hout went seeking US recognition of Beirut Airport’s ability, and the adequacy of its safety standards, to receive American airplanes and fly MEA planes to the United States.”

There has been an American ban on MEA since the hijacking of a TWA American passenger plane at Beirut Airport in 1985. Following this incident, the airport was put on the US terror list. MEA flights were banned from US airports and American airliners no longer flew to the airport in Lebanon.

The expert revealed that Hout took detailed files on MEA and Beirut airport to the DoT in America, including information on public safety standards at the airport, the technology used in this regard, as well as current capabilities and other related information. The DoT officials were satisfied with the information Aridi and Hout provided about the Lebanese carrier and the airport.

Telling by the actions Hout is taking, I wouldn’t be surprised if flights really resume some time in the near future. Given of course that politics will have nothing to do with the matter…

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Racism at Beirut International Airport

Check out this racism incident that a guy called Abed Shaheen has witnessed at Beirut International Airport yesterday and shared on Facebook.

Racism at Beirut Airport! My personal hands-on experience.

Yesterday on the 6th of October I was at gate 11 with a friend of mine waiting to board the Air Arabia flight at 20:25.

While waiting to board there was a group of foreign workers sitting with the rest of the passengers waiting for their turn. They were behaving normally as any other group of passengers would. Then sadly, the lady (looking at her uniform she apparently works for MEA Ground Services and not Air Arabia) at the gate announced on loud speaker (over the whole system covering the airport) the following: “Filipino people stop talking”; then she started giggling about it with the macho gentleman who was with her at the gate. They continued their racist behavior by announcing again “Filipino Nepal people talking not allowed here” and on and on.

Shocked, I obviously became furious and approached them and explained that this racist and discriminatory behavior is not acceptable, impolite and does not at the least reflect what employees at Beirut Airport should stand for (not to imply it’s acceptance in any other situation of course).

This unfortunately sounded like a joke to them and they went on to say “we do whatever we want and we don’t care about what you are saying”, then “management doesn’t even want this kind of people on the flight” and “even if you complain this will be thrown away and we dare you to do anything about it”. When I asked her “how would you feel if you ever wanted to travel to Europe and while queuing for your visa they told you the same thing?”, she replied “these people are different”; The macho gentleman seeing that his female friend, whom he was trying so hard to impress with his imitating giggles, was cornered with her twisted racist logic even went further to ask me to back off the counter and threatening to make a problem and to void my ticket!!

When I asked for the complaint form they answered (While still laughing of course) “take it from the flight attendants and good luck sitting next to such people on the flight” I did file an official complaint with Air Arabia and their staff was very helpful and promised to reach the message out to their management. However Air Arabia is paying MEAG for such services and they need to use their power to do greater efforts too to ensure that the people behind this are held accountable. I also sent an email today to Mr. Richard Mujais from MEAG, explaining what happened and asked him to further discuss this with me and to show us that these employees were held accountable for such racist behavior.

Until then, and as a friend suggested that they also need to be exposed please help me exposing such intolerable behavior…

What a shame…

Update:

MEA posted the following response on their Facebook page yesterday:

To our loyal customers and fans,

We are aware of the purported incident that took place on the 6th October 2012 at Beirut International Airport, and appreciate your patience while a full investigation by MEA is underway. Please rest assured that MEAs policy is not to tolerate discriminatory or racist behavior in any form from our employees, and that appropriate measures will be taken once the facts of the incident are brought to light.

Yours sincerely,
The MEA Team

And the story made it to BBC Arabic!

Update:

MEA issued a second statement today announcing that severe disciplinary actions have been taken against the involved staff in this incident.

To our loyal fans and customers,

Having investigated the issue that occurred on the 6th October, 2012 at Rafik Hariri Intl. Airport – Beirut, which involved misbehavior by a MEAG (subsidiary of MEA) passenger service agent, we would like to issue the following statement.

This type of behavior represents an isolated case, and is 100% against MEA’s policy.

It does not fit within MEA’s culture, and furthermore goes contrary to our training procedures.

Severe disciplinary action has been taken against the staff concerned.

Kindly rest assured that our goal is to attain the highest levels of customer satisfaction.

Yours sincerely,

The MEA Team

It was mentioned in an article by the Associated Press that the woman was fired and a disciplinary action was being considered against her male colleague.

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