Tag Archives | touch

Mobile Operators Now Obliged by Court Order to Price Their Services in Lebanese Lira

Beirut’s Court of First Instance, headed by Judge Zulfa Al-Hassan, issued a temporary decision today obliging Alfa and Touch to issue their bills and price all their services (including recharge cards) for the next three months in Lebanese Lira according to the official dollar exchange rate.

This should basically make subscribers’ lives easier until February 2020, and regulate the price of recharge cards since some dealers were overcharging people by selling the cards at higher exchange rates (1,600 and 1700 instead of 1500). It is a good step indeed, but the best solution in my opinion is to stop linking the prices to US dollars and simply setting the prices in Lebanese Lira to avoid all these conversion problems.

You can check the decision details in the below scans.

0

Mobile Postpaid Users Soon To Be Deprived of Their Monthly 60 Free Minutes

Minister of Telecommunication Mohamed Choucair announced today that he is considering cancelling the 60 free minutes of local talk-time that postpaid subscriber get every month as part of setting the government budget for 2019.

Minister Choucair made that suggestion based on his own assumption that postpaid subscriber are wealthy people who can afford to pay additional fees on their bills. I’m not making that up as he really explained it to LBCI’s reporter..! Noting that the additional money generated from that move should make up for the decrease in revenue that Touch and Alfa have reported for the year 2018 (a decrease of $200 million from 2017).

Business people usually have a million ways to improve their offerings and their revenues at the same time and I’m sure increasing prices would never be on top of their list. This however doesn’t seem to be the case for Mohamed Choucair who did absolutely nothing for the telecom sector since he was appointed, and this doesn’t only show his lack of experience in the field, but also how desperate is the government to secure additional funds for the upcoming budget which is yet an additional proof of how bad is our monetary situation.

At a time where countries around us are making a progress everyday in the telecom field, we specialize in appointing people who excel at pulling us backwards. Ya3tina l 3afyeh.

1

Touch Now Offers Residential Data Plans at Discounted Prices

Remember how bad was my internet at home? Well it never changed (thank you Ogero), so I eventually switched to using data plans by Touch and Alfa over a 3G router I have and was paying up to ~$100 depending on my usage.

However last week I noticed that touch now has residential internet plans at the following rates:

  • 25GB for $35
  • 50GB for $59
  • 100GB for $109
  • 150GB for $159
  • 250GB for $200

You can check the offers here. Prices are not inclusive of VAT and are definitely better than what you pay for mobile plans (20GB at $46 for example), and they’re of course more expensive than what you get from ISPs but it’s not really fair to compare a mobile operator to an ISP.

The only drawback though is that it seems to be compatible with Touch 4G/4.5G routers only wich cost between $70 and $135, whereas I would have preferred to be given the ability to use my own router. Moreover, I wish they had free traffic quota at night.

Anyway, if you also have problems with your home internet connection, then it’s good to know that plans by Touch are not more affordable now until the DSL infrastructure is hopefully fully upgraded.

0

No, You Can’t Lose Your Mobile Credits By Answering a Phone Call

I’ve seen several Facebook posts and even received numerous voice notes on WhatsApp over the last few days warning people from answering phone calls from numbers starting with “+7” or “007”, because they can steal all your credits if you a have a prepaid line or overcharge you in case you’re on a postpaid plan, and even get hold of all the data stored on your phone…

Now I know a thing or two about GSM networks and let me tell you this, THE ABOVE IS ALL WRONG. There’s no way someone can steal your money or phone stored data by simply making you answer a phone call, it is probably possible in movies but this is not how “smartphone hacking” works in real life.

In order to transfer credits to another phone line you should input a special command on your phone or send an SMS I guess. On the other hand, the protocol you phone uses to make a phone call is meant to transport voice data only, so a calling party can never send your phone special commands to execute over a voice call, and is also never able to view or steal your phone data.

However, some people are indeed losing money and it’s because they are sometimes calling back these numbers when noticing a missed call. The reason is simply because these numbers are premium rate numbers so calling them may cost up to $20 or $30 in some countries (same applies for sending an SMS). As for data theft, it is only possible by tricking you into visiting some malicious link or installing a malicious app.

To protect yourself against such incidents just make sure to stick to the following:

  • Never call back a suspicious number.
  • Avoid installing apps from outside Google Play for Android or App Store for iOS.
  • Avoid clicking on links you receive by e-mail or messaging platforms from unknown senders.

So there you go… there’s absolutely no need to panic if you get a call from these numbers, just be careful what you do with your smartphone.

0

Lebanon To Introduce Biometric Verification for SIM Cards?

Registration of SIM cards and mobile handsets is nothing new in Lebanon as you are currently required to present your ID card and have a photo of you taken on the spot when buying a new SIM, and handsets registration was introduced back in 2013 before getting canceled a year later.

However, it seems like the ministry of telecom is looking to up their standards of verifying SIM cards by planning to soon introduce biometric information which I find to be quite weird. I mean I totally understand using biometric checks for ID card or passports, but why would you want to do the same for something that is “mobile” in nature and can easily transferred from one person to another? The only logical explanation is that someone is simply arranging yet another corrupt deal. We’re nearing the end of year and they probably need to have their budget fixed… but then again, who are we to doubt their intentions! 😀

Anyway, what concerns me the most is why should we be forced to provide these critical information to two private companies who’s networks have been infiltrated by Israel a few years ago? (Anyone recalls the cases of Charbel Qazzi and Tarek Rabaa?) Such information about us should only be possessed by the government. And whoever thinks such measure will easily help identify suspect terrorists in the country is probably missing the fact that there a million other way to communicate securely other than using a SIM card…

In all cases, you can check this report by LBCI about the matter. If this thing gets into effect, you will be given a deadline to register your SIM at authorized centers, otherwise your phone line will be deactivated.

1

Touch is Into The Money Lending Business Now?

To all those who run out of credit before their line cycle is over, Touch recently added a new service to its prepaid Magic lines called “Advance Credit” allowing their subscribers to get an advance credit amount once their balance falls below $1, and it of course gets paid back once they recharge their line.

It sounds all nice until you know the rate at which the advance amount should be paid… A screenshot on Facebook shows that for a $3 in advance, $4.2 get deducted once the subscriber has enough credit again. That’s a whopping 40% in interest and it sounds more like usury to me…

Even banks are not that rude with their offerings… With such rate this must be Touch’s most profitable service right now! But then again, no matter how awful you think their tactic is, you wouldn’t expect less from a company operating in a monopolized industry.

0

Touch Teams Up With Booking.com For Cashback Rewards

I’m a bit surprised this isn’t advertised much by “touch” so I thought it’s worth sharing with you.

Touch recently announced a partnership with accommodation booking website booking.com in order to let their subscribers benefit from 4% cashback of the reservation value on their touch lines whether prepaid or postpaid.

To benefit from the offer, all you have to do is to make your next reservations via booking.touch.com.lb or through touch’s mobile app.

Note that booking.com offers you a “Genius” status after booking 5 trips with them, which makes you eligible for a 10% off on selected hotels. That along with the 4% in cashback would save you some good money especially for long trips!

I personally make all my booking online and would definitely consider using this service when planning my next trip since I have a touch line.

0

Where Does The Extra $1 Go?

alfatouchn

If you’re subscribed to one of Touch or Alfa prepaid plans then you definitely buy a recharge card every 1 month or so.

You basically have two ways to pay for these cards, either electronically through mobile carrier websites and bank ATMs, or by physically getting them from mobile phone shops, and I personally always have a problem with the latter!

Everywhere in the world you’re expected to pay the price indicated on the recharge card whenever you buy one, except in Lebanon where you always have to add an extra $1 charge! So you basically pay 39,000L.L ($26) for a $25 recharge card for example, and some shops that feel like being competitive sometimes reduce the price to 38,500 or 38,000L.L.

All the sellers I’ve asked about that extra charge claimed it is their profit margin and that the price on the card is actually their cost price. But this isn’t logic honestly since bank ATMs sell the same cards at the published price and there’s now way they’re not making any profit out of it.

I know that an extra $1 per month is not going to make me poor, but seriously, and out of pure curiosity, who the hell takes it??

0

Powered by WordPress. Designed by WooThemes