Archive | Lebanon

Racism at Beirut International Airport

Check out this racism incident that a guy called Abed Shaheen has witnessed at Beirut International Airport yesterday and shared on Facebook.

Racism at Beirut Airport! My personal hands-on experience.

Yesterday on the 6th of October I was at gate 11 with a friend of mine waiting to board the Air Arabia flight at 20:25.

While waiting to board there was a group of foreign workers sitting with the rest of the passengers waiting for their turn. They were behaving normally as any other group of passengers would. Then sadly, the lady (looking at her uniform she apparently works for MEA Ground Services and not Air Arabia) at the gate announced on loud speaker (over the whole system covering the airport) the following: “Filipino people stop talking”; then she started giggling about it with the macho gentleman who was with her at the gate. They continued their racist behavior by announcing again “Filipino Nepal people talking not allowed here” and on and on.

Shocked, I obviously became furious and approached them and explained that this racist and discriminatory behavior is not acceptable, impolite and does not at the least reflect what employees at Beirut Airport should stand for (not to imply it’s acceptance in any other situation of course).

This unfortunately sounded like a joke to them and they went on to say “we do whatever we want and we don’t care about what you are saying”, then “management doesn’t even want this kind of people on the flight” and “even if you complain this will be thrown away and we dare you to do anything about it”. When I asked her “how would you feel if you ever wanted to travel to Europe and while queuing for your visa they told you the same thing?”, she replied “these people are different”; The macho gentleman seeing that his female friend, whom he was trying so hard to impress with his imitating giggles, was cornered with her twisted racist logic even went further to ask me to back off the counter and threatening to make a problem and to void my ticket!!

When I asked for the complaint form they answered (While still laughing of course) “take it from the flight attendants and good luck sitting next to such people on the flight” I did file an official complaint with Air Arabia and their staff was very helpful and promised to reach the message out to their management. However Air Arabia is paying MEAG for such services and they need to use their power to do greater efforts too to ensure that the people behind this are held accountable. I also sent an email today to Mr. Richard Mujais from MEAG, explaining what happened and asked him to further discuss this with me and to show us that these employees were held accountable for such racist behavior.

Until then, and as a friend suggested that they also need to be exposed please help me exposing such intolerable behavior…

What a shame…

Update:

MEA posted the following response on their Facebook page yesterday:

To our loyal customers and fans,

We are aware of the purported incident that took place on the 6th October 2012 at Beirut International Airport, and appreciate your patience while a full investigation by MEA is underway. Please rest assured that MEAs policy is not to tolerate discriminatory or racist behavior in any form from our employees, and that appropriate measures will be taken once the facts of the incident are brought to light.

Yours sincerely,
The MEA Team

And the story made it to BBC Arabic!

Update:

MEA issued a second statement today announcing that severe disciplinary actions have been taken against the involved staff in this incident.

To our loyal fans and customers,

Having investigated the issue that occurred on the 6th October, 2012 at Rafik Hariri Intl. Airport – Beirut, which involved misbehavior by a MEAG (subsidiary of MEA) passenger service agent, we would like to issue the following statement.

This type of behavior represents an isolated case, and is 100% against MEA’s policy.

It does not fit within MEA’s culture, and furthermore goes contrary to our training procedures.

Severe disciplinary action has been taken against the staff concerned.

Kindly rest assured that our goal is to attain the highest levels of customer satisfaction.

Yours sincerely,

The MEA Team

It was mentioned in an article by the Associated Press that the woman was fired and a disciplinary action was being considered against her male colleague.

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My last valentine in Beirut

“My last valentine in Beirut” is a Lebanese movie by Salim El-Turk and was supposed to be released back in May but for some reason it didn’t make it.

A few days ago I started seeing some posters announcing it will premiere in theaters on November 15th.


Needless to say, it looks cheap.

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Fetih 1453 officially banned in Lebanon

The Turkish movie “Fetih 1453” just joined the list of banned movie in Lebanon today. According to this article in Lebanon Debate, it seems like the General Security took the decision today following the protests that accused the movie of being disrespectful to Christians earlier.

To make sure, I checked Cyberia’s movie guide and didn’t find Fetih 1453 listed among the currently showing movies anymore.

Still, I believe the ban is useless since it was shown in Turkey in the beginning of 2012 and it’s currently widely available for download on the internet.

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No, our banks are still vulnerable to cyber attacks

Remember when it was revealed back in August that many Lebanese bank have been targeted by a malware called “Gauss”? I bet people are starting to forget about the matter and there’s really nothing wrong about that. I mean you can’t expect people to keep talking about the issue for ever, but what’s really worrying is when regulators disregard the threat this malware is still posing to the information systems at our banks.

On September 15th, an article was published in The Daily Star aiming to assure everyone that Lebanese banks are safe and no one will be able to break into their systems because of the “preventive measures” they’re taking. What measures you may ask? Updating their antivirus programs.

Lebanese banks have upgraded their software security systems to block any virus designed to spy on transactions and operations, the Central Bank and IT experts said Thursday.

Jonny Torbey, the head of the IT department at Credit Libanais, said Lebanese banks have developed a security system to prevent any outside party from penetrating their computers regardless of how strong the virus. Read more here

I don’t claim to be a security professional, but I work in the IT sector, and if you also have some basic knowledge in IT and Information Security, you’ll know that updating programs and virus definitions is not sufficient to be protect yourself from cyber attacks. Even the biggest organizations in the world are not immune to attacks, but the difference is in how these organizations react when facing such issue, and that can only be done with proper policies, standards, processes, and systems in place.

A group of independent security professionals wrote this reply to let people know why these actions are insufficient and I decided to publish it here for you guys to read.

Lebanese banks upgrading anti-virus systems: Isn’t it business as usual? Are they truly willing to fight back?

First and foremost, the authors are speaking as Lebanese banking customers who happen to be subject matter experts!

Some of us have had first hands experience reacting to the Gauss Malware in Lebanese banks, and we have taken notice of the Central Bank memorandum released to the IT Departments of all Lebanese banks as well as last week’s related press release.

We can quite understand the need for such communication. It was surely aimed at re-increasing the level of confidence in Lebanese banks in the media and reassuring the general public, who are mostly illiterate in the works of Gauss.

However, knowing how lethal and stealthy the Gauss malware is, we are afraid that such an analysis, if considered sufficient and remained unchallenged, is hurting the Lebanese Banking’s sector reputation rather than increasing confidence in it.

Indeed, the quoted explanations might be misleading and give the impression that the Lebanese Central Bank might have not fully understood the dynamics of the Gauss malware, specially that the latter targets customers’ workstations rather than the banks’ Information Systems.

The reported solution consisting of upgrading the anti-virus systems alone will not prevent future sophisticated malware from targeting the Lebanese banking sector again! More dangerously it might encourage more lethal and frequent hacking and cyber-espionage…

Gauss falls into the category of highly advanced cyber-espionage attacks, more commonly known as Advanced Persistent Threats (APT), and is far from being a playground for script-kiddies.
By only conveying simplistic views about Gauss, the banking sector might not be showing enough readiness to fight back.

Moreover, when it comes to the Lebanese banking sector intrinsic sensitivity, it is quite shocking to read “Other bankers confidently say that they are not concerned about any virus because they insist that they have nothing to hide.”

Is the Lebanese Central Bank enforcing security standards as it should? Is it emphasizing more on implementing policies and procedures? Is there enough security awareness preached and are banks investing enough in this area?

Regulatory authorities should really focus more on pushing Lebanese Banks to become ISO 27001 certified with a clear Information Security Management System (ISMS).

Such a continuous improvement lifecycle will concretely increase Lebanese Banks’ reputation when it comes to operational risk management.

Apparently, much more work needs to be done there, and it’s not that great to hear about these attacks targeting same assets once again. We sincerely hope this will trigger some sort of a more serious action! An information security program must exist, and must be based on a well-established strategy with measured deliverables, and clear accountability for all the involved parties.

As too much time has elapsed between the Gauss info disclosure from Kaspersky and the “public” reaction from the Lebanese Central Bank, one could legitimately look for an officially appointed crisis management spokesperson. Such speaker would rely on a Computer Security Incident Response Team (CISRT) and/or relevant structure in order to protect the sector and the public from unverified media delivery and from misleading information.

It’s not a shame to admit our shortcomings as long as we are determined to work on eliminating them and reassuring the customers in parallel about all sorts of required actions taken to contain and eradicate this malware from the internal workspace.

Remember, big worldwide financial and non-financial companies got compromised too. Even the most sophisticated information security organizations’ operations got hacked as well, but with proper ISMS in place, they were able to stand on their feet and react quickly and expertly.

Remember the Confidentiality, Integrity, Availability (CIA) triad? It’s a great model, but we prefer CIAA instead – Last “A=Accountability” is what matters everywhere used…

To end on a lighter note, we all recall that Lebanese applause when the plane lands safely in Beirut airport but isn’t it business as usual to have a successful landing? The same applies to bankers “continuously updating their antivirus systems”: Isn’t it business as usual?

Sustainable security can only happen with a process enhancement security program!

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The new 20,000L.L bill

I just came across this photo on Facebook showing what looks like a new 20,000 pound note to soon start circulating.

It looks similar to the 50,000 and 100,000 notes and apparently has the same size too, which should be reduced in my opinion.

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Lebanon ranks 69th in the Happy Planet Index

The New Economic Foundation issued the Happy Planet Index for 2012 showing how well are nations doing to keep their inhabitants living a good life, while ensuring to maintain the conditions for future generations to do the same.

The index was calculated following this formula:
Happy Planet Index = (Experienced well-being x life expectancy) / Ecological footprint

The Ecological footprint is by the way measures how quick humans consume nature capital compared to how much time earth takes to renew them.

Anyway, the report shows Lebanon in the 69th position with a life expectancy of 72.6 years, which is quite surprising knowing how much we nag here!

Globally, Costa Rica came first while Botswana was ranked last (151st). On the other hand, Algeria came first among the Arab countries in the 26th place, and Israel was ranked 15th.

You can download the full report here.

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Kamashtak – More naming and shaming of Lebanese drivers

Kamashtak is a new website by a group of people aiming to document the various parking violations causing traffic jams around Beirut by taking photos of the violating vehicles, tagging them on a map, and finally posting them on the website along with the violation type and the vehicle’s plate number. It’s a bit similar to Cheyef 7alak initiative by LBC Group, except that Kamashtak is limited to parking violations and is not crowd-sourced.

I don’t know how effective will this initiative be. I mean Cheyef 7alak is already quite popular but did it change a thing? Thousands of photos have been uploaded so far and we still suck ass at driving… talk about wasted efforts. Anyway if you ever see the above sticker on your car, just know that you’ve done something wrong!

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